Refund Policy
At Alphanomic, we are committed to transparency and fairness. This Refund Policy outlines your rights regarding payments, cancellations, and refunds for services purchased via our platform.
Free Trial Period
We may offer a free or discounted trial period at our discretion. During the trial:
- You can access the platform without being charged (unless otherwise stated)
- You are free to cancel at any point before the trial ends to avoid billing
- Refunds are not applicable during the free trial as no payment is taken
- You can access the platform without being charged (unless otherwise stated)
Note: Trial duration or features may vary and are subject to change based on company policy.
Subscription-Based Services
All our platform services operate on a subscription basis, either monthly or annually.
Refund Eligibility:
We do not provide refundsfor:
- Partial months of service
- Downgrades in subscription plans
- Unused features or lack of use
- Cancellations made after the renewal date
However, we may review refund requests on a case-by-case basis under exceptional circumstances. This is at our sole discretion.
Cancellation Policy
You may cancel your subscription at any time by:
- Accessing your account settings
- Contacting support at billing@Alphanomic.com
Upon cancellation:
- You will retain access until the end of the current billing cycle
- No future payments will be taken
- No refund will be issued for the remainder of the billing period
Annual Subscriptions & Pro-Rata
If you’ve chosen an annual plan
- We do not offer pro-rated refunds for unused months
- Your subscription will remain active until the end of the paid term
- Renewals are charged in full unless cancelled before renewal
Failed Payments & Account Suspension
If a payment fails:
- You’ll be notified and given a grace period (typically 7–10 days) to update billing details
- Failure to settle payment may lead to temporary suspension or account termination
- Suspended accounts may not be eligible for refunds
Refund Request Process
If you believe you are entitled to a refund under special circumstances (e.g. accidental billing, duplicate payments), please contact:
Include the following:
- Your account email
- Invoice number or payment reference
- Reason for your request
Refunds, if approved, will be processed within 7–14 business days back to the original payment method.
Chargebacks
If you initiate a chargeback without contacting us first, we reserve the right to:
- Suspend or terminate your account
- Deny future service access
- Challenge the chargeback with proof of usage and acceptance of terms
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