Success Centre
Got a question about using Alphanomic? You’re in the right place! Get step-by-step support for any Alphanomic product.
What is this platform used for?
Our platform is an all-in-one workforce and operations management system designed for businesses of all sizes. Key features include:
- Staff onboarding
- Holiday tracking & absence management
- Rota & shift scheduling
- Finance & cash flow tracking
- Document & policy management
- Contract creation & e-signatures
- Custom notifications & alerts
Is your platform compliant with UK data protection laws?
Yes. We are fully compliant with UK GDPR and the Data Protection Act 2018. All data is stored securely in the UK or GDPR-compliant regions. Read our full .
Can I assign different access levels to staff?
Yes. Our advanced role-based access system allows you to assign permissions by:
- Department
- Location/Branch
- Role (Manager, Supervisor, Staff)
- Specific documents or features
How does rota and shift management work?
With our intuitive shift builder, you can:
- Create and publish rotas in minutes
- Avoid conflicts and track availability
- Set recurring shifts or one-off schedules
- Notify staff via email, or in-app alerts
Can I track income, expenses, and invoices?
Absolutely. The finance dashboard includes:
- Daily cash flow tracking
- Weekly, monthly & yearly reports
- Budget forecasting tools
- Invoice generation with custom branding
- Export to Excel, CSV, or PDF
Do you support digital contracts and e-signatures?
Yes! With Unlimited Contracts, you can:
- Draft and send contracts to staff or third parties
- Collect secure digital signatures
- Get automatic reminders for renewals
- Keep a full audit trail of versions and signers
How does staff onboarding work?
Our onboarding tools let you:
- Send welcome documents and policies
- Assign required training or SOPs
- Collect e-signed agreements and personal details
- Track onboarding progress per employee
Can I manage staff holidays and absences?
Yes. Our Holiday Management system helps you:
- Approve/reject time-off requests
- View real-time leave balances
- Set branch-level holiday rules
- Generate leave and absence reports
Staff can request leave directly from the dashboard or mobile view.
How does your notification system work?
We support multi-channel alerts via:
- Email, and in-app notifications
- Shift reminders & rota changes
- Contract & document expiry alerts
- Holiday request updates
- Finance activity alerts
Can I import/export my data?
Yes. You can easily:
- Import existing staff, rota, or document data
- Export all reports in PDF, CSV, or Excel formats
- Use our migration tools to switch from your current system
Do you offer a free trial?
Yes, we offer a free trial, though length may vary based on active promotions. Sign up or contact support to activate your trial.
How does pricing work?
We operate on a yearly billing cycle, with flexible plans based on features and staff size. Pricing is subject to change annually based on updates and improvements.
What’s your refund policy?
We offer a 14-day refund window for new yearly subscriptions. See our full [Refund Policy] for details.
Is customer support available?
Yes! We provide:
- Live chat and email support
- Training and onboarding guidance
- Knowledge base and help docs
- Optional phone support for premium plans
Where is my data stored?
All user data is hosted on secure UK or EU-based servers with full encryption and backups.
Can I connect third-party apps?
- QuickBooks, Xero
- Google Drive, Dropbox
- Microsoft Teams, Slack
- And custom apps via API access
How to approve expenses
- PoP
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Microffice Payroll overview
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how to exchange the employee
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All you need to know about pay runs
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Get started with PoP – Employee
- PoP
Get started with PoP – Admin
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Everything you need to know about passwords and account security
- GDPR and Security
Welcome to BrightSafe on the go – Employees
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Welcome to BrightSafe on the go – Admin & User
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Get started with Blip – Employee
- Blip
Get started with Blip – Admin
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All About Method Statements
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All about clock ins
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All about accident reporting
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Absence management made easy
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Guides
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